The Hackett Group

Fecha de Cierre Finalizado
Nombre del puesto: Infrastructure Analyst
Objetivos del trabajo: Will be responsible for L2/L3 Support.
Investigation and resolution of problems, troubleshooting and tuning of applications.
Recommendation of best practices, upgrades and applications’ migrations.
Principales tareas: Application support and incident management activities including but not limited to:
  • Resolve incidents and fulfill service requests within established SLAs.
  •  Research & recommend best practices, upgrades and system/application migrations.
  • Serve as the primary point of contact for written/verbal status updates to customer and other relevant stakeholders.
  • Adherence to support process and service desk tools.
Requisitos:
Competencias: IT infrastructure, analytical ability, problem solving, ability to explain problems and solutions clearly to both technical and non-technical users, ability to prioritize tasks.
Must have high-proficiency English level or Native speaker.
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