Will be responsible for L2/L3 Support.
Investigation and resolution of problems, troubleshooting and tuning of applications.
Recommendation of best practices, upgrades and applications’ migrations.
Application support and incident management activities including but not limited to:
Resolve incidents and fulfill service requests within established SLAs.
Research & recommend best practices, upgrades and system/application migrations.
Serve as the primary point of contact for written/verbal status updates to customer and other relevant stakeholders.
Adherence to support process and service desk tools.
IT infrastructure, analytical ability, problem solving, ability to explain problems and solutions clearly to both technical and non-technical users, ability to prioritize tasks.
Must have high-proficiency English level or Native speaker.